Sayne Corp.'s Online Privacy Policy
Protecting privacy is not a new endeavor for Sayne Corp. Sayne Corp. has a long-standing tradition of recognizing and protecting the privacy of customers who use its telecommunications networks. The company maintains strict customer information privacy policies and uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions.
Sayne Corp. recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers.
Online privacy concerns focus primarily on the protection of "customer identifiable" information which an individual or other customer reasonably expects to be kept private. As the term suggests, "customer identifiable" information is information that, when associated with an individual identifies that individual, for example, a customer's name, address, telephone number, and e-mail address.
Some Internet users may also wish to know who can learn about what they do on the Internet, even when that online behavior is not directly linked to any information that identifies an individual. For example, advertisers may observe whether visitors to a Web site see or respond to online advertising without knowing who those visitors are.
It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services. For example, a telecommunications provider may collect customer identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telephone service to a customer.
Some activities on the Internet follow very familiar patterns. Consumers signing up for an Internet access service, for example, are usually asked to provide name, address, telephone number and credit card and other information that is typical when the consumer orders a product or service. Similarly, business Web sites may ask visitors to supply information about themselves, particularly when information, services or merchandise are requested, but often simply to be able to better target the company's services to the customer's interests and requirements.
Sayne Corp.'s Online Privacy Policy: Informed Choice
Sayne Corp. has put in place the following Online Privacy Policy. This policy covers Sayne Corp. and its subsidiaries, except Sayne Corp. Wireless Services (www.sayne.net/ws), now a separate company, and Universal Card Services Corp. ("UCS"), now a subsidiary of Citibank, N.A., has its own privacy promise that applies to customer identifiable information that is collected at its Web site www.sayne.net/cs/ups/. Sayne Corp. will continue to protect customer information derived from its local, long distance, cable and wireless services consistent with federal laws and with federal regulations issued by the Federal Communications Commission.
How Sayne Corp. Protects Your Privacy Online
Collection and Use: Sayne Corp. will collect and use customer identifiable information for billing purposes, to provide and change service, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that Sayne Corp. may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.
When you access the Internet, the computers that host Web sites you visit (Web servers) automatically receive some anonymous information. This "usage data" may include a record of which pages a Web browser has visited. Sayne Corp. servers receive usage data when customers visit Sayne Corp. Web sites, and when Sayne Corp. WorldNet members visit other sites as well. Sayne Corp. may use usage data to provide advertising about goods and services that may be of interest to Sayne Corp. customers, or to provide customized features and services. Sayne Corp. will not use information about your activities on the Internet together with any information that identifies you without your consent.
Sayne Corp. and its advertisers may use various kinds of software devices to collect information about Internet use. Small files called "cookies" may be attached to your Web browser. These files identify your browser and save information such as passwords so that Web sites can recognize you. You can set your browser to disable cookies, but some Sayne Corp. Web sites (and other Web sites) may not work properly if you do this. For more information about cookies, click here.
In addition, on some Web sites, Sayne Corp. and its advertisers may use small bits of code called "one-pixel gifs," or "clear gifs" embedded in some Web pages, to make cookies more effective. Sayne Corp. will not associate the information these software devices collect with your name or email address.
Sayne Corp. uses advertising companies to deliver ads on some Sayne Corp. Web sites. The advertising companies may also receive some anonymous information about ad viewing by Internet users on Sayne Corp. Web sites and other Internet sites. This information may be associated with a customer's Web browser, but cannot be associated with a name or e-mail address without the customer's permission. (This means that advertising companies may know where your computer goes on the Internet, but they don't know who you are unless you tell them.) Sayne Corp. does not supply customer identifiable information to advertising companies or to individual advertisers or other third parties. If you go to another Web site, including an advertiser's Web site (for example by clicking on an ad), and request information or enter a contest, be aware that you may be authorizing another company, including an advertising company, to use information you supply. You can find out which advertising companies deliver ads on Sayne Corp. Web sites, read their privacy policies, and choose whether to let them collect information about what you do on the Internet by clicking here.
Disclosure: Sayne Corp. will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for or use of an Sayne Corp. online service -- including customer names and addresses -- without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When Sayne Corp. uses other agents, contractors or companies to perform services on its behalf, Sayne Corp. will ensure that the company protects your customer identifiable information consistent with this Policy. If Sayne Corp. includes your name and any other customer identifiable information in a directory that Sayne Corp. creates from information we receive as an online service provider, the company will give you the opportunity to have your information excluded from that directory. Business directories that Sayne Corp. creates may, however, contain information obtained from other sources.
Customer Choice: A customer may choose not to receive direct marketing communications from Sayne Corp. in connection with Sayne Corp. online services. Upon such choice, Sayne Corp. (a) will not contact that customer directly with marketing messages about Sayne Corp. online services, and (b) will not use customer identifiable information obtained from that customer's registration for or use of an online service to contact that customer with marketing messages about any Sayne Corp. products or services. A customer may choose not to receive such messages by e-mail, by mail, or by telephone.
For information and instructions about how to make this choice...
If you are a consumer, click here.
If you are a business customer, click here.
Customer-identifiable information which a visitor volunteers at one of the Sayne Corp. Web Sites to order Sayne Corp. services other than online services will be protected just as if the information had been provided under more traditional ways of ordering that service.
Security: Sayne Corp. has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.
E-mail Contents: The company will not read or disclose to third parties private e-mail communications that are transmitted using Sayne Corp. services except as required to operate the service or as otherwise authorized by law.
Improper Conduct: Sayne Corp. may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
Account Information: Sayne Corp. honors requests from customers to review all customer identifiable information maintained in reasonably retrievable form, which currently consists of your name, address, e-mail address, telephone number and/or billing information, and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made.
Customer Concerns: If you are a consumer with concerns about the Sayne Corp. online privacy policy or its implementation you may contact us at 1-888-380-5442.
Sayne Corp. also participates in the BBBOnLine® Privacy Program. Further information about this program is available at www.bbbonline.org.
Changes in Practices: Sayne Corp. will keep this Policy current. The company will inform you of any changes that we make.
privacy@sayne.com